Shipping & Return Policy
SHIPPING & RETURNS
*** For all in-store purchases, please refer to Policy and Terms on back of invoice. ***
Our Terms of Sale for online purchases are shown below - please read:
We offer Out of State Shipping, Local Delivery, and Pickup. These charges are calculated at the time of checkout.
Standard Shipping - Large Item Orders outside Minnesota 1-3 weeks
We utilize an outside delivery service for deliveries outside our normal Minnesota delivery areas. This service brings your packages to the curb of the home and does not include set-up or debris removal. These items typically arrive 1-3 weeks after the order has been processed.
Local Delivery by International Design Center
For local delivery, we charge a one-time flat rate no matter how many items are purchased. We charge $135 for any address within 25 miles of the store. Anything outside that range, please email us or call us and we will be happy to give you the exact cost in your area. These deliveries are made using our own in house logistic services. This includes a 2 person delivery team with set-up, assembly and trash removal. Upon order receipt, we will contact you to set up a delivery date.
Pickup at Store/Warehouse
Our store and warehouse are connected. If you live locally you can always pickup here at no charge. Our warehouse personal will either load you up with packaged or unpackaged goods per your request.
INSPECT YOUR ITEMS THOROUGHLY UPON DELIVERY
Regardless of which delivery method you choose, please take time to inspect all items carefully upon arrival for any damage that may have occurred in transit and contact us immediately. Obvious damage to the packaging materials should be noted on the shippers delivery receipt. If possible, please document any damages with photos as this helps a great deal in filing the claim. Claims against damaged items must be made within 48 hours. Unfortunately, claims made after the 48 hour window will not be accepted and are unable to be returned. Upon receiving notification that your product is damaged, we will file a claim with the shipper. Claims typically take 2 to 6 weeks to process. You must save all packaging until the claims process has been completed. Once the claims process has been initiated, we will contact you to see if you would like a replacement or refund.
Our return policy for online purchases is simple. For most products purchased through our website, if you don't like it, request to return it within 3 days for a refund. Hopefully we can find something you like better! We are committed to complete satisfaction with the products we sell. If for any reason you need to return an item, the refund you receive will be for the item price minus the shipping cost on the original shipment and the return. We will provide you with these costs at the time you request the return. We regret that we cannot accept return requests after 3 days for any reason. No returns are accepted for special orders, close outs, or clearance items; all such sales are final and will be noted as such on the original invoice. If you would like to exchange or return an item received in the last 3 days that was not a final sale, you will need to contact us by email – email@example.com - or by phone – 612-341-3441 - to request a Return Authorization (RA) number. Please include your order number and the reason for the return.
After submitting your return request, we will review the information and forward on via email an RA number and instructions for returning the item. Please allow 3-5 business days to receive an RA number. To be eligible for a return, your return must be in its original packaging, in new condition and suitable for resale.
Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you at your expense. All items must be returned in their original and unused condition enclosed in original packaging within 30 days for a refund or exchange. In the event an item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply.
Any product defects must be reported within 3 days of you receiving your order. After 3 days, we will make every attempt to repair and/or replace your product. If you find your product to be defective, please contact us to coordinate repair and/or replacement. Please allow 3-5 business days to receive a Repair/Return Authorization. Please do not discard the defective product until you receive instructions from us. Failure to return the defective product may result in a charge for the replacement item. In addition, returned items that are found to be in working condition may not be eligible for a refund or may be subject to a restocking fee.
Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. International Design Center assumes no liability whatsoever for variance, including in colors or textures, minor imperfections and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
Credit Card Disputes
In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of International Design Center, the customer shall be responsible for all attorneys' fees and costs borne by International Design Center. The terms of any purchase from or dispute with International Design Center shall be governed by Minnesota law, and any litigation arising out of such dispute shall be brought in the State of MN.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at - firstname.lastname@example.org - and be sure to include your invoice and/or RA number.
Cancel an Order
You may cancel an online order that has not been shipped. Cancellation requests can take several days for processing, but you will be sent an email upon receipt of the request and another upon confirmation that the cancellation has taken place. If an order ships prior to us receiving the cancellation request, you will be asked to submit a Return Authorization Request once you receive the item and a refund will be issued following the Returns Process outlined above.
Thank you for the opportunity to earn your business - the IDC team