Shipping policy

 Shipping

We offer Out of State Shipping, Local Delivery, and Pickup. These charges are calculated at the time of checkout.

Standard Shipping - Large Item Orders outside Minnesota 1-4 weeks 
We utilize an outside delivery service for deliveries outside our normal Minnesota delivery areas. This service brings your packages to the curb of the home and does not include set-up or debris removal. These items typically arrive 1-4 weeks after the order has been processed.  During covid times, shipping companies are having trouble keeping up with demand, and there may be some additional shipping delays.   

Local Delivery by International Design Center 
For local delivery, we charge a one-time flat rate no matter how many items are purchased. We charge $159 for any address within 25 miles of the store.  Anything outside that range, please email us or call us and we will be happy to give you the exact cost in your area. These deliveries are made using our own in house logistic services. This includes a 2 person delivery team with set-up, assembly and trash removal. Upon order receipt, we will contact you to set up a delivery date. 

Pickup at Store/Warehouse

Our store and warehouse are connected.  If you live locally you can always pickup here at no charge.  Our warehouse personal will either load you up with packaged or unpackaged goods per your request. 

INSPECT YOUR ITEMS THOROUGHLY UPON DELIVERY
Regardless of which delivery method you choose, please take time to inspect all items carefully upon arrival for any damage that may have occurred in transit and contact us immediately. Obvious damage to the packaging materials should be noted on the shippers delivery receipt. If someone in your building is signing for it, please inform them of these rules.  If you can not open the goods while the delivery driver is there, please sign and mark the shipment as damaged.  That gives us recourse if there is concealed damage.  If it is just signed for with no damage notated, there is nothing International Design Center can do for you.  If possible, please document any damages with photos as this helps a great deal in filing the claim. Claims against damaged items must be made within 48 hours. Unfortunately, claims made after the 48 hour window will not be accepted and are unable to be returned. Upon receiving notification that your product is damaged, we will file a claim with the shipper. Claims typically take 2 to 6 weeks to process. You must save all packaging until the claims process has been completed. Once the claims process has been initiated, we will contact you to see if you would like a replacement or refund.